We highly recommend you download the Broadway in Atlanta app from your phone’s app store to access your tickets. You can also access your tickets by logging in to your account in your phone’s browser.
TIP: We recommend allowing push notifications so we can send you critical updates about your performance.
Tap the Tickets tab and then select Manage My Tickets (or from your phone’s web browser select My Events from the site’s menu) Ensure you are logged in to your Broadway in Atlanta account using your email address and password.
Once you select an event, you will see all available tickets you can manage or view. Tap the show you are looking for.
Select View Barcode or add to your phone’s mobile wallet.
TIP: We recommend adding your ticket to your phone’s mobile wallet before you arrive to the theatre.
We want to provide the best patron experience possible. A digital or mobile ticket is the safest, most convenient and flexible way to manage tickets. Data shows that smartphone adoption among the arts and theatre community is on the rise. Digital ticketing provides:
- Quick and easy entry to the venue
- Instant access to all your tickets for the season
- The ability to manage tickets at any time
- Drastically reduced risk of lost, stolen, counterfeit or forgotten tickets
- The ability to skip the printer and save paper
PDF tickets are not available to print from home. With mobile ticketing, your phone is your ticket. If you are having trouble accessing your mobile tickets, please call us at 1.800.278.4447 (Monday through Friday, 9am-5pm).
No. The barcode on the physical tickets is still valid for entry even if you access and view the mobile tickets for your show on your smartphone.
To ensure seamless entry, we highly recommend accessing your tickets and adding them to your phone’s mobile wallet before arriving to the theatre. We recommend adding only your next show to your phone, rather than adding all of your season shows at one time.
- In addition to the barcode which will be scanned at the door, your mobile ticket also has your seating information including your section, row and seat number. Be prepared to show your mobile ticket to the usher who will direct you to your seat.
- PRO TIP! Once scanned, consider taking a screenshot of your mobile ticket so you can always access your seat information even if your phone does not have a good connection inside the Fox Theatre.
If you are unable to access your tickets and it is after 5pm on show day or a weekend, please go to the Broadway window at the box office for assistance. At other times, please email AtlantaService@broadwayacrossamerica.com or call us at 1.800.278.4447 (Monday through Friday, 9am-5pm)
Tickets must be presented to the usher live from your account via your phone’s web browser or via your phone’s mobile wallet.
If your screen brightness is too low, the QR code may have difficulty being scanned. Increase the brightness of your display to improve scanning.
Yes; however, sending each person attending the show with you their individual ticket ahead of time will expedite your entry into the theatre.
You can easily transfer a mobile ticket to each each member of your party so they can enter at their convenience using their smartphone.
Once logged in to your account:
Step 1: Select Manage My Ticket(s) in the Tickets tab of the Broadway in Atlanta app or My Events from the menu in your phone’s browser, then tap the Transfer button.
Step 2: Check the box to select the event(s) you wish to transfer tickets for, and tap Next.
Step 3: Check the boxes to select the specific seats/tickets you’d like to transfer and tap Next.
Step 4: Add the name, email, and a personal message (optional) for the recipient and tap Transfer.
You’re all set! The recipient will have a period of time to claim their tickets. We will keep you and the recipient updated via email at every step including letting you know when they have successfully accepted them. If anything changes, you can easily cancel the transfer as long as the recipient hasn’t accepted yet, and the tickets will be put back into your account.
Simply come to the box office, present your ID, and we will assist.
Yes. If they already have a Ticketmaster.com account or a Broadway in Atlanta account, they can use that same email address and password to log in to accept their tickets. If they don’t have either of those, they will need to create a new account.
Yes. You can cancel the transfer and reclaim the tickets as long as they haven’t already been accepted by the recipient. You can always see the status of all of your tickets including those you have transferred when viewing the event in your account.
Connectivity may be intermittent at the theatre; we encourage you to access your tickets in advance and add them to your phone’s mobile wallet before arriving to the theatre.
The data associated with your tickets will be saved to your phone’s mobile wallet. Tickets already added to your mobile wallet do not need an internet connection to be accessed.
If for some reason you are not able to access your tickets when you arrive at the theatre, please visit the box office for help.