COVID-19 Cancellation Terms & Conditions
Updated March 2020
COVID-19 Credit Terms & Conditions
Credit will be issued only when you click on the “CREDIT MY BROADWAY ACCOUNT” button in the email you received. Credits will be applied to all applicable accounts on or about April 3, 2020. Credit value will be inclusive of the face value of your tickets and any per ticket or per order service, handling, and/or processing charges on subscription additional tickets. Credit is not redeemable for cash, and is only redeemable (in whole or in part) towards the purchase of tickets for Broadway in Atlanta performances at the Fox Theatre (including season subscriptions, additional subscription tickets, seat upgrades and exchanges). Purchase amounts that exceed the value of the Credit will require an additional method of payment for the balance due. Credit is non-transferable and can only be used for orders associated with your account. To obtain the balance of your Credit, please call 1.800.278.4447 or log in to your account at https://am.ticketmaster.com/baaatl. In most cases, the balance is adjusted immediately when you make a purchase, but there may be occasions when the updated balance is delayed for a period of time. Credit expires 5 years from the date of issuance. Clicking the “CREDIT MY BROADWAY ACCOUNT” button in the email you received to receive a Credit instead of a refund for cancelled performances constitutes acceptance of these Terms and Conditions. Once you have done so and the Credit is applied to your account, that refund is deemed to have been paid to and received by you. Credits are only available for tickets purchased directly through Broadway in Atlanta. Broadway in Atlanta is not responsible for the ticketing practices put in place by secondary ticket providers.
COVID-19 Donation Terms & Conditions
Broadway Cares and programs and affiliates of Broadway Cares is a 501(c)3 tax-exempt organization. Donation will be made to the Broadway Cares COVID-19 Emergency Assistance Fund in your honor by Broadway Across America. Donation amount will not qualify for tax deduction by ticket holder.
COVID-19 Refund Terms & Conditions
If you elect to receive a refund, our team will refund the face value of your tickets to your original method of payment. Your refund will not include any per ticket or per order service, handling and/or processing charges paid on subscription additional, group sales, or eCLUB tickets. Refunds will be processed on or about April 6, 2020. Your refund should post to your account within 30 business days. Refunds are only available for tickets purchased directly through Broadway in Atlanta. Broadway in Atlanta is not responsible for the refund practices put in place by secondary ticket providers.