Atlanta
 

Frequently Asked Questions

Season

Where can I find the terms and conditions of a season subscription?

Season Subscriptions, additional subscription tickets, and all other tickets purchased under any subscription are subject to the Broadway Across America Standard Season Subscription Terms and Conditions posted on our website at BroadwayAcrossAmerica.com. By purchasing a Season Subscription, you agree to such Terms and Conditions. We do not support the reselling of these tickets above face value through any means other than through authorized reselling programs of Broadway Across America. Doing so will constitute a breach of these Season Subscription Terms and Conditions and Account Holders who violate this rule may be subject to revocation of their purchasing status and seats. 


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I cannot attend one of my performances due to a conflict. How do I exchange my tickets?

This is one of the best benefits of becoming a Broadway In Atlanta Season Subscriber! If you are unable to attend your scheduled performance, subscribers may exchange their tickets for another performance of the same production.

 

Due to the popularity of some shows, ticket exchanges may not be available, or may only be available for a limited window of time.

 

Tickets purchased through Group Sales may not be exchanged

 

There are many ways subscribers can exchange their subscription tickets:

 

1. Login to the Subscriber’s online account at BroadwayInAtlanta.com

 

Under the “Subscriptions” tab at the top of the webpage, select “Manage My Tickets” and login using your account number or e-mail address & password.

 

2. Call the Broadway In Atlanta Subscriber Hotline at 800-278-4447.

 

3. By mail at 1718 Peachtree St NW, Suite 181, Atlanta, GA 30309.

 

Online exchanges are free; however subscribers incur a $3.00 per ticket exchange fee for all phone exchanges. When exchanging from a lower to a higher priced performance or VIP Seating the price difference will be collected when processing the exchange. The difference in price for downgrades will not be refunded.

 

Due to the popularity of some shows, ticket exchanges may not be available, or may only be available for a limited window of time.

 

Tickets must be exchanged no later than 48 hours in advance of the date of your scheduled performance and by Friday at 3:00pm for Saturday and Sunday performances. Tickets must be in hand when exchanging by phone. We make every effort to place you into comparable seating for exchanges, however this cannot be guaranteed.


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When will I receive my Season Tickets? Can I exchange my tickets for a specific show before they are mailed if I know in advance that I have a schedule conflict?

Season tickets will be mailed to the address listed on your account 4-6 weeks prior to the first engagement.

 

Although you may now know the show you have a conflict with we are unable to exchange shows during the season renewal campaign. Tickets can be exchanged after all season renewal seating is complete. For further information please call the Season Ticket Hotline at 800-278-4447


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How do I change my address, phone number or e-mail address?

We want to make sure you continue to receive important information on a timely basis. In order to ensure the security of your account all changes must be submitted in writing. There are a few easy ways to make changes to your phone, address, or e-mail:

1. Login to the Subscriber’s online account at BroadwayInAtlanta.com. Under the “Subscriptions” tab at the top of the webpage, select “Manage My Tickets” and login using your account ID/e-mail address and password.

2. E-mail AtlantaService@BroadwayAcrossAmerica.com.

3. Mail your updated information along with your account number to Broadway Across America, Attention:  Customer Service 729 7th Avenue, Floor 7, New York, NY 10019.


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I don’t know my password. What do I do?

Go to “Subscriptions” then “Manage My Tickets.” Click on “Forgot Your Password,” enter your Account Number or E-mail address associated with your account and a temporary password will be emailed to you.  Click on the link provided in the email and enter your new password.  If you do not have an Account ID or password, or do not know the email address registered to your account, please contact Broadway In Atlanta customer service hotline at 800-278-4447.


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I need to change my password. How do I do it?

If you know your password, but need to change it enter your Account ID or email address and current password to log in. Once you are logged in, there will be a small box on the left of the screen with the account holder’s name and Account ID.  Directly underneath of the Account ID, click on “edit my profile”. Under “Manage Your Settings” click on “Change My Password” to update your password."


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Can the benefit of ordering priority tickets for added shows or extra tickets to season shows be extended to family and friends?

For security purposes, the only people who may access information or order additional tickets tied to a subscription account are the names listed on the account. We are happy to provide additional tickets to any Broadway In Atlanta show for your family and friends, but the request must come from the account holder(s). All tickets ordered will be mailed to the address on the account, and a limit of 8 additional tickets per show per subscriber account will be strictly enforced. If you are bringing a large group please contact the Fox Theatre Group Sales at 404-881-2000 or visit http://atlanta.broadway.com/groups/shows/


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Can I purchase additional tickets?

Additional subscription tickets may be purchased by logging into your online account at BroadwayInAtlanta.com, the Atlanta Subscriber Hotline at 800-278-4447, M-F, 9am-5pm ET


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Absolutely you can print at home and there is no fee! Follow these simple steps to print tickets at home:

 

1. Select “Manage My Tickets” under the “Subscriptions” tab at BroadwayInAtlanta.com

 

2. Login using your account number or e-mail address & password.

 

3. Select “Manage My Tickets” under “Ticket Options”, or simply choose “Manage This Event” next to your upcoming event if listed below.

 

4. Select your EVENT from the calendar view to see the ticket details for that event.

 

5. Use the dropdown to select the “Print tickets” action.

 

6. Select the SEAT LOCATION(S) that you wish to print, then click “Continue” at the top of the calendar.

 

7. Review information and select “Continue to Print”

*if you already have your tickets and are reprinting them please be sure to check the REPRINT box.

 

8. Continue through the prompts to download a file with your ticket.

 

9. Once you have agreed to the Terms & Conditions, select “Submit” and open the downloaded file to print your tickets.


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I would like to upgrade my Season package seating. What do I need to do?

Upgrading your seats to individual shows is easy! Much like standard exchanges, we recommend you upgrade in advance as availability is not guaranteed. There are many ways Subscribers can upgrade their subscription tickets:

 

1. Login to the Subscriber’s online account at BroadwayInAtlanta.com.

Under the “Subscriptions” tab at the top of the webpage, select “Manage My Tickets” and login using your account number or e-mail address & password.

 

2. Call the Atlanta Subscriber Hotline at 800-278-4447, M-F, 9am-5pm

 

3. By mail at 1718 Peachtree St NW, Suite 181, Atlanta, GA 30309. Please include your phone number in case we need to contact you. Please do not mail your tickets if the originally dated performance is within two weeks.

 

The price difference between the lower and higher price level will be collected upon processing the upgrade. Online upgrades do not incur any fees; however Subscribers incur a $3.00 per ticket exchange fee for all phone exchanges.

 

In order to upgrade your entire Season package please complete the “Change Request/Account Upgrade” section of your renewal invoice. Upgrade requests may also be entered upon renewing online or by submitting your request prior to the renewal deadline by phone, mail or by fax. All requests must be made in writing. Requests are reviewed and processed on a date-received basis following the renewal deadline.


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I have been sharing my season account with friends; we would like to separate the seats into individual accounts so we can receive our own mailings. How would I do that?

Splitting season accounts can be done if the current account holder makes this request in writing to our office prior to the renewal deadline. In order to split your accounts please complete the “Adding/Splitting Seats” section of your renewal invoice. Please include each Subscriber’s mailing address, e-mail address, and telephone number. Payment must be received in full. Once new accounts have been created only the new account holder can access his/her account. 


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I can no longer attend the series, and would like to give my account to a friend. Is that possible?

Yes, you can give your seats to a friend. You just need to send us a letter that includes your friend's complete information and send that along with the payment during the renewal process, before the renewal deadline passes. This letter must be signed by the original Season Subscriber.


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I am unable to attend this year, but would like to retain my subscription seats for the following year. What can I do?

Unfortunately we are unable to hold your seats without payment in full. If accounts are not renewed by the deadline, seats will be released. If you allow your subscription to lapse and choose to return in a later season, you will be seated with the best available locations at that time.


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I have already seen one [or more] of the shows in my season package. What are my options if I don't want to see it again?

We do apologize if there is a show in your season that you have already seen. Although we are unable to offer you a refund on those tickets, we may be able to help through our Swap-a-Show program. Please contact our Subscriber Hotline at 800-278-4447, M-F 9am -5pm for further information. Please note: some shows in your season package may not participate in our Swap-a-Show program.


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I have two residences and will not be in town for the beginning or end of the season, what are my options?

We want you to enjoy a full season of Broadway. There are nearly 40 Broadway Across America markets nationwide. Please call the Subscriber Hotline at 800-278-4447, M-F 9am-5pm to see if your second home is a Broadway Across America city or if there is a qualifying market nearby.

 

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If I change my mind, can I cancel the season subscription and receive a refund?

Although we don’t want to see you go, subscriptions may be cancelled and refunded in full so long as the requested is received prior to subscription packets & tickets being mailed. If you have already received your tickets each subscription is subject to a $35 per subscription cancellation fee.  Tickets must accompany the refund request. Subscription cancellations and refunds are not available following the run of the first subscription show. Cancellation requests must be made in writing and sent to: Broadway In Atlanta, 1718 Peachtree St NW, Suite 181, Atlanta, GA 30309.


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Are there any restaurants that have discounts or pre/post-show specials in the area?

Broadway In Atlanta offers a Subscriber Discount Card to our Season Subscribers. For a list of participating offers click here


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General

What hours does the Broadway In Atlanta Administrative Office observe?

Monday - Friday, 10am – 6pm

Please call in advance to schedule an appointment

 

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How can I view a seating chart for the Fox Theatre?

To view a seating chart for Fox Theatre you can click here or go to the Theaters tab at the top and select the venue.  


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What happens if my tickets are lost or stolen?

Not a problem, if you have purchased from an authorized ticket source Broadway In Atlanta or Fox Theatre we have a record of your sales transaction and can accommodate you. Please return to your point of purchase as soon as you discover you have misplaced your ticket(s). We will confirm your seating and issue a “Location Pass”, which you will pick up at the Will Call window one hour before your performance. For security purposes Location Passes will not be mailed. Identification and payment verification will be needed when you pick up the tickets. If tickets were purchased through an unauthorized ticket reseller, we cannot guarantee replacement.

 

If you are at the theater at the performance, go to the box office and they will be able to assist you.  


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What is the performance runtime?

The performance runtimes vary for each show.  To find out the runtime for each show go here and select the show or go to Shows tab at top and select the show.  


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At what age can children attend shows?

A ticket must be purchased for every person attending the show, regardless of age. Parents should use discretion when deciding what shows are appropriate for their children.


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Is there accessible seating or hearing assistance available? How do I know which performances offer ASL interpretation or other special services?

Accessible seating, assistive listening amplification system, and American Sign Language interpretation are available. To purchase accessible tickets, contact the Fox Theater Ticket Office at 404-881-2016, Monday – Friday 10am-6pm, or Saturday 10am-3pm.  The Fox Theatre also has a brochure detailing all of the accessible services for our patrons with special needs.  This Brochure is available is available at the Concierge Desk in the Arcade.

An audio clarification device (Phonic Ear) is available for patrons with hearing disabilities.  It is available, free of charge, on a first-come, first-serve basis on the evening of a performance.  A limited number of booster seats are also available free of charge.


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Due to an emergency, I missed my scheduled performance. What are my options?

We understand that emergencies happen. If an extenuating circumstance arises and you are unable to make the necessary exchange arrangements prior to the show, please contact Broadway In Atlanta, 800-278-4447 and ask to speak to a representative within 48 hours of your missed performance. During the weekend, you can visit the box office at the [Fox Theatre] one hour prior to curtain of each performance. Please keep in mind that you can only be relocated into another performance as long as the show is in town, at the discretion of the show. Accommodations can only be made for the same performance, based on availability. No refunds will be offered for missed performances.  Please note: some shows may not offer reseating options.


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How do I purchase tickets to Broadway Across America shows in other cities?

Broadway Across America makes ordering tickets for family, friends and colleagues in a different city easy. For a list of cities within the Broadway Across America network visit BroadwayAcrossAmerica.com or call our Subscription Hotline at 800-278-4447, M-F 9am-5pm


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Where do I go to get general information such as directions to the theatre, box office hours, and other services offered by Broadway In Atlanta?

Click here or you can go to the Theatre tab and select the venue at the top of the page.  


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Where do I go to find out what other shows are playing in Broadway In Atlanta?

Check out all of our Broadway shows  here or you can go to the Shows tab.  


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What is the appropriate dress for attending a Broadway In Atlanta performance?

There is no specific dress code. Some events such as opening nights will draw a dressier crowd. Most people enjoy dressing up to go to the theatre, but you will see people wearing everything from casual for a concert or movie to Sunday best or formal wear for theatrical performances.


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What is the AMERICAN EXPRESS eClub?

The AMERICAN EXPRESS eCLUB is our free program that gets you access to advance offers for local Broadway shows BEFORE they go on sale to the public, priority offers and discounts to other live entertainment events in your area  and monthly eNewsletter and special offers from Broadway in New York City.  Click here to sign up.  American Express® Card Members will enjoy an exclusive presale window to take advantage of special offers on Broadway shows and entertainment events, prior to the general eCLUB priority period.


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How do I get on your mailing list?

The best way to get on our mailing list is to join our American Express eCLUB.  It’s free to join and you get access to offers to local Broadway shows before they go on sale to the public.  We will also let you know when season tickets become available.  


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What do I do if a performance is cancelled? What is the policy with regards to inclement weather?

We rarely cancel performances due to weather. In cases of inclement weather, we strongly recommend that patrons use public transportation where possible, travel safely and allow plenty of time to arrive at the theatre on time. During inclement weather, updates will also be posted on Broadway In Atlanta’s FACEBOOK PAGE and on the Broadway In Atlanta homepage.  We will also do our best to update information on the 800-278-4447 phone messaging with the latest performance status and instructions. We recommend that patrons check these sites frequently if there is a pending or occurring storm.


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Why should I buy from the official and authorized ticket sources? What are the official and authorized selling locations for Broadway In Atlanta?

Broadway In Atlanta strongly urges all of our patrons to purchase their tickets through an Authorized Ticket source, which include the Fox Theatre, and affiliated box offices in person. We do not recommend that patrons purchase tickets through unauthorized outlets, online resellers or other ticket sales operations.


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Can I purchase tickets in person? Are there walk-up sales on the night of the show?

We strongly recommend purchasing tickets by phone or on line at  BroadwayinAtlanta.com prior to show night to receive your subscriber rate. However, tickets can be purchased night of show at the Fox Theatre as long as there are still tickets available.


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When will tickets go on sale to the general public for a specific show?

Tickets go on sale to the public 6-8 weeks before the show is in town.  To have access to tickets prior to the public on sale, join our American Express eCLUB here


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I had an issue at a recent performance that I would like to speak to someone about. How can I contact a customer service representative?

You can also call us at [800-278-4447 Monday through Friday 9am-5pm. You can reach us by e-mail at AtlantaService@BroadwayAcrossAmerica.com. If you prefer to send written communication, please send to Broadway Across America, Attn: Customer Service, 729 7th Avenue, Floor 7, New York, NY 10019

If you have an emergency issue that needs to be addressed prior to a show, and outside of our normal business hours, please contact the venue. The Fox Theatre emergency phone line is 404-881-2017.


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Group

I would like to purchase a large number of tickets for my company event or charitable functions. How do I do that?

Groups of 10 (some shows may have a minimum of 15 or 20) or more can purchase tickets at a discount for most performances. A Fox Theatre Group Sales representative will be pleased to speak with you and assist your group with priority seating, special group rates, advice on meal planning and much more. Please call 404-881-2000 or visit http://atlanta.broadway.com/groups/shows/


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How many people constitute a group?

Group minimums vary by performance, but are usually 10 or more tickets.  For more details click here or go to the Group tab at the top.  


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Are there discounts available for groups?

Yes! Groups enjoy discount tickets to most performances. Discounts vary by performance and generally range between 10 and 20% off per ticket.


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Do I save any fees by booking a group?

Yes you do!  When purchasing through group sales you are avoiding the normal ticketing fees ranging from $10-$15.  There are still some fees for group tickets, but overall you will be saving by booking a group.  


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Are there student or senior rates available to the show?

Many performances do offer special rate to student and senior groups. Please call 404-881-2000 to discuss the various options available to your group.


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Is the show appropriate for children?

Each of our productions is unique and the age appropriateness varies by production. Please see the individual show pages for recommendations visit BroadwayInAtlanta.com/FamilyGuide


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Do we need to pay for our tickets right away or can we be invoiced?

Group clients may reserve their tickets in advance and will be invoiced for their seats to allow you time to collect funds from your group members. Our Group Sales Department can give you more details on the payment options upon reservation.


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Do we need to wait until tickets go on sale to the public or can we book our seats now?

Groups are able to reserve their seats in advance of the general public for most shows. Group reservations and sales generally start in mid May.


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What if I reserved 35 tickets but only need 32?

No sweat! You are more than welcome to adjust your group numbers as needed up until the agreed upon final payment date.


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What if I reserved 35 tickets and really need 40?

Again, no problem! If you need more tickets than reserved, contact us as soon as possible and we will add additional seats to the order. We always do our best to find seats near your existing seats, but this is based upon seating availability.


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Does my group have to be placed together?

Not at all! We understand some group members will love an up close experience while others prefer a balcony or terrace view. No matter where you are located, your group is sure to have a wonderful time. As long as the minimum group amount of tickets is met your group may spread out throughout the theatres – in various pricing levels, rows and sections. 


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I am bringing a large group to the show. Where can we park our tour bus?

Parking your bus is easy and may be arranged by contacting the venue directly. . Please call 404-881-2000 or visit http://atlanta.broadway.com/groups/shows/


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Contact Us

If your question has not been answered, please contact Broadway in Atlanta Customer Service so that we may be able to speak with you personally.

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HOLIDAY HOURS: The Subscriber Service Center will be closed Thursday, November 27th and Friday, November 28th for the US Thanksgiving Holiday. We will re-open Monday, December 1st at 9am. HAPPY HOLIDAY!
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