Atlanta
 

Frequently Asked Questions

General

What do I do if a performance is cancelled?

In the unlikely event a performance is cancelled, Broadway In Atlanta and The Fox Theatre will inform patrons via phone, email, or mail and give patrons appropriate information regarding the show’s ticketing policies.  Ticket holders are also encouraged to return to their original point of purchase for more information.  We recommend that patrons check for updates and information regarding their scheduled performance by visiting BroadwayInAtlanta.com or the Broadway In Atlanta Facebook page.


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What is the policy with regards to inclement weather?

We rarely cancel performances due to weather.  In cases of inclement weather, we strongly recommend that patrons use public transportation where possible, travel safely and allow plenty of time to arrive at the theatre on time.  During inclement weather, updates will also be posted on BroadwayInAtlanta.com and the Broadway In Atlanta Facebook page. We recommend that patrons check these sites frequently if there is a pending or occurring storm.


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What is the eClub?

The eClub is an email list that is free to join. You can opt in to receive exclusive city email offers and news. Upon joining, you can select the desired cities you would like news from, including Atlanta. You may update your preferences at any time under the Account Settings option. Joining the eClub is the easiest way to learn about all of our events and it lets you manage your membership and tickets quickly and easily. There is no cost to join. There is no obligation to purchase. Please sign up for the eClub.


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How do I get on your mailing list?

To join the Broadway In Atlanta mailing list, please sign up for our eClub!


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Are there any restaurants that have discounts or pre/post-show specials in the area?

Broadway In Atlanta offers a Subscriber Discount Card to our Season Subscribers. For a list of participating offers click here.


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What is the dress code for The Fox?

 

There is no specific dress code for the Fox. Some events such as opening nights will draw a dressier crowd. Most people enjoy dressing up to go to the theatre, but you will see people wearing everything from casual for a concert or movie to Sunday best or formal wear for theatrical performances.


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How do I contact the Lost and Found department?

For lost and found items, please fill out this form.


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Ticketing

Can I purchase tickets in person?

You may purchase tickets at the Fox Theatre Box Office located at 660 Peachtree St. NE, Atlanta, GA 30308.


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What are the box office hours at the Fox Theatre?

Monday-Friday 10 a.m.-6 p.m., or Saturday 10 a.m.-3 p.m.


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I have lost my tickets. What can I do?

If you cannot find your tickets and have purchased them through an Authorized Ticket source (Broadway In Atlanta, FoxAtlTix, or an affiliated box office) we have a record of your sales transaction and can accommodate you.  Please return to your point of purchase as soon as you discover you have misplaced your ticket(s).  We will confirm your seating and issue a “Location Pass”, which you will pick up at the Will Call window one hour before your performance.  For security purposes Location Passes will not be mailed. Identification and payment verification will be needed when you pick up the tickets.

If tickets were purchased through an unauthorized ticket reseller, we cannot guarantee replacement.


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My plans have changed. Can I exchange my tickets? Can I get a refund?

There are no exchanges or refunds made on single ticket purchases. All sales are final. Only subscribers can exchange their tickets for another date.


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When will tickets go on sale to the general public for a specific show?

Tickets go on sale to the general public on a rolling basis throughout the season, typically a few months prior to the show’s engagement. The best way to be notified when shows go on sale is to join our eClub.


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How can I view a seating chart for the venue?

For a seating chart of the The Fox Theatre please click here.


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What is the student rush policy? Is there senior rush? Do you offer any other discounts?

The student/senior rush policy varies with each show, but in general the policy is as follows: Tickets can be purchased at the Box Office one hour before curtain, $25 cash only excluding any handling fees. You may only purchase one ticket per ID. To qualify for Student Rush, you must have a valid student identification card present at the time of purchase. For Senior Rush, you must be 62 years or older with valid photo identification. All tickets are subject to availability and may be located anywhere in the theatre. To get updates regarding student rush for a particular show, visit us on Facebook.


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How do I order group tickets?

Groups of 10 (some shows may have a minimum of 15 or 20) or more can purchase tickets at a discount for most performances. A Fox Theatre Group Sales representative will be pleased to speak with you and assist your group with priority seating, special group rates, advice on meal planning and much more. Please call 404-881-2000 or visit http://atlanta.broadway.com/groups/shows/.


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Does the Fox have seats for children?

Booster seats are available free of charge on a first-come, first-serve basis. Please ask an usher for assistance.


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Subscribers & Members

Where can I find the terms and conditions of a season subscription?

Season Subscriptions, and all Tickets and Additional Tickets purchased under any Subscription, are subject to the Broadway Across America Standard Season Subscription Terms and Conditions posted on our website at BroadwayAcrossAmerica.com. By purchasing a Season Subscription, you agree to such Terms and Conditions. We do not support the reselling of these tickets above face value through any means other than through authorized reselling programs of Broadway Across America. Doing so will constitute a breach of these Season Subscription Terms and Conditions and Account Holders who violate this rule may be subject to revocation of their purchasing status and seats.


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I cannot attend one of my performances due to a conflict. How do I exchange my tickets?

If you need to exchange tickets please call the Season Hotline at 800-278-4447. We recommend you make exchanges in advance. If a show is sold out we may not be able to accommodate your exchange needs. Exchanges will be made from the best available seating. Comparable seating cannot be guaranteed. Tickets must be exchanged no later than 48 hours in advance of the date of your scheduled performance and by Thursday at 3:00pm for Saturday and Sunday performances- no exceptions. The difference in price must be paid if exchanging into a higher-priced performance or seat location. The difference in price for downgrades will not be refunded. Exchanged tickets will be mailed if processed 2 weeks prior to the new performance.


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I've lost my ticket to one of my scheduled performances. What can I do?

Lost or stolen Season tickets can be replaced. Should you lose your tickets, call 800-278-4447 and we will hold your tickets at will call for you. The will call window opens one hour prior to curtain and proper ID is required for pickup. Lost or stolen tickets will not be mailed or e-mailed to ensure they are received.


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What is your child policy?

A ticket must be purchased for every person attending the show, regardless of age. Parents should use discretion when deciding what shows are appropriate for their children. To learn more about the age appropriateness of each show, visit BroadwayInAtlanta.com/FamilyGuide.


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Due to an emergency, I missed my scheduled performance. What are my options?

We understand that emergencies happen. If an extenuating circumstance arises and you are unable to make the necessary exchange arrangements prior to the show, please contact the Season Hotline at 800-278-4447 and ask to speak to a representative within 48 hours of your missed performance, during the weekend, you can visit the box office at The Fox Theatre. Please keep in mind that you can only be relocated into another performance as long as the show is in town. Accommodations can only be made for the same performance, based on availability. No refunds will be offered for missed performances.


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I would like to change my series seating. What do I need to do?

Changes to your account can be requested by mail, fax, or online renewal. If you are mailing or faxing in your renewal, please fill out the reverse side of your invoice so we can know the changes you are requesting. If you are going to renew online please select the “CHANGE MY SEATING” button underneath the payment portion of the online renewal page, then answer the questions according to your needs. In order to be considered for an upgrade, you must renew your season account by the renewal deadline. Upgrades become available when other season ticket holders choose not to renew or change the day they attend. All requests are filled in date received order. We try to honor each request, however it is difficult to predict the availability of locations until the renewal campaign is complete. The more flexible you are the better the chance we can fulfill your request. Once an upgrade request is fulfilled it is impossible to get back your old locations, as they are used to upgrade someone else.


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Can I exchange my tickets for a specific show before they are mailed if I know in advance that I have a schedule conflict?

Although you may now know the show you have a conflict with we are unable to exchange shows during the season renewal campaign. Tickets can be exchanged after all season renewal seating is complete. For further information please call the Season Ticket Hotline at 800-278-4447. 


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When will I receive my Season Tickets?

Season tickets will be mailed to the address listed on your account four to six weeks prior to your first scheduled performance, unless you request for us to hold them at Will Call. Please note, season tickets cannot be sent to P.O. Boxes. If a street address is not listed on your account, your tickets will be held at Will Call.


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I am unable to attend this year, but would like to retain my seats for the following year. What can I do?

Unfortunately we are unable to hold your seats without payment in full. If accounts are not paid in full by the deadline seats are released without notice. Any returning season ticket holders would be considered as new accounts and seated with the best available locations at that time.


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Can the benefit of ordering priority tickets for added shows or extra tickets to season shows be extended to family and friends?

For security purposes, only the person whose name is on the account may access information or order additional tickets using that account number. All tickets ordered will be mailed to the address on the account.


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Do I have to pay for the entire season at once?

Another benefit of being a subscriber is that at renewal time, you can elect to take part in our (3) payment installment plan. Just get your renewal to us before the deadline and mark the installment plan option of the renewal form and send in the appropriate payment. If you are asking for a change to a higher priced night or location, please make the payment for the higher amount. If we are unable to process your request and you retain your current seats; the second payment will be less. Please refer to your renewal form for pricing information.


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I've moved recently. How do I change my address?

Address changes can only be made by the account holder, in writing. If you are relocating, please send a letter including your Broadway In Atlanta Account number, your old and new address and telephone change (if applicable) fax it to: 502.584.2901. You may also email it to AtlantaService@BroadwayAcrossAmerica.com.


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Donation Requests

How can I request a donation of tickets for my upcoming event?

The Fox Theater is part of the Atlanta community and is always delighted to be able to help other nonprofits when possible. If your organization is holding a fundraiser and interested in obtaining a donation (usually a pair of tickets), please e-mail or fax your request on your organization's letterhead to: Shelly Kleppsattel at (404) 872-2972.

Please include the following information: Organization's name, 501(c)(3) number, address, and the date you need the tickets. Due to heavy demand and limited access to tickets, we do ask that you submit requests at least three months in advance of your event. If accepted, the donation will be mailed to you.


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Accessible Services

Are your venues accessible to persons with disabilities?

Yes.  To purchase accessible tickets, contact the Fox Theater Ticket Office at
404-881-2016, Monday – Friday 10am-6pm, or Saturday 10am-3pm.  The Fox Theatre also has a brochure detailing all of the accessible services for our patrons with special needs.  This Brochure is available is available at the Concierge Desk in the Arcade.

An audio clarification device (Phonic Ear) is available for patrons with hearing disabilities.  It is available, free of charge, on a first-come, first-serve basis on the evening of a performance.  A limited number of booster seats are also available free of charge.


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Contact Us

If your question has not been answered, please contact Broadway in Atlanta Customer Service so that we may be able to speak with you personally.

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